Warsaw Chopin Airport (WAW)
Facilities and Services

(Warsaw, Poland)

Warsaw Chopin Airport (WAW) is a busy, single terminal airport facilitating international and domestic travel for more than nine million passengers per year. Visitors to Warsaw and other Polish destinations have both social and business agendas.

Frederic Chopin has a good selection of modern amenities and facilities, which include essential financial services as well as a variety of shopping and dining options.

Airport Information Desks

Tel: +48 22 650 42 20
An information desk is situated in the main concourse area of the Departures Hall. Here passengers will find airport staff, customer service staff and representatives of ground service companies available to handle a vast range of enquiries in a friendly and courteous manner.


Here are some useful airport telephone numbers:

Airport Information - +48 22 650 42 20
Police - +48 22 650 22 77
Medical Assistance Point - +48 22 650 24 44
Airport Fire Brigade - +48 22 650 18 88
Airport Security Service - +48 22 650 16 00
Border Guards - +48 22 650 22 44
Falcon Hotel Service - +48 22 650 48 91
Car Parks - +48 22 650 20 60
Customs Office - +48 22 650 28 73
Airport Officer on Duty - +48 22 650 15 55
Shift Manager in Terminal 1 - +48 22 650 35 25
Shift Manager in Etiuda Terminal - +48 22 650 28 31
Left Luggage Office - +48 22 650 20 06
Cargo Terminal - +48 22 606 79 00
Airport Press Officer - +48 22 650 29 98

Shops, Duty-Free and Retail Outlets

A duty-free shopping zone is located in the terminal building and tax-free goods are available to holders of boarding passes to non-European destinations. For those flying within Europe, there is a variety of shops selling goods such as souvenirs, food, alcohol, toys, cosmetics and jewellery.

Bars, Cafés and Restaurants

In the Departures Hall passengers will find dining and refreshments on offer at Café Voyage, while in the Transit Zone there's a Nescafé coffee house and a Coffeeheaven, both of which serve hot drinks and snacks. The Jowisz restaurant in the Arrivals Hall is available for both food and drink.

Currency Exchange, Communications and Banking Facilities

ATMs and bureaux de change can be found in both the Arrivals and Departures areas, while a BPH S.A. bank and a post office can be found in the Departures area only.

Business and Conference Facilities

In the transit area of Departures, passengers will find three executive lounges, each with a selection of business facilities. Access is generally by prior arrangement only.

Disabled Facilities

Passengers with special needs will find the airport is fitted with ramps, lifts and specially designed toilets. Extra assistance for wheelchair users is available on request.

Other Facilities

Also present at the airport are an observation deck, childcare room, first-aid point and a tourist information office.